Initial In-Person Consultation

The first step is to have a preliminary phone call and in-person consultation to discuss your goals, learn more about your property, and give you an overview of our service offering. By working with us you are putting a lot of trust in our team so it's important that you feel comfortable with the entire process. Many of our clients have never worked with a short-term rental management company before, so it's only natural that you'll have lots of questions. We're here to spend as much time as it takes to answer them in detail.

Listing Development

Developing a perfect listing is both an art and a science. After we get a better understanding of your goals and your property, we'll put together a listing strategy for each booking platform to attract your ideal guests. Every detail on your listings sends a message to prospective travelers and how that message is crafted can be the difference between good and great financial returns. The strength of our listing development is a result of years of analyzing patterns in guest preferences and making adjustments to achieve optimal search rankings, views, and conversions.

Listing Management

Building you a perfect listing is just the first step in the optimization process. The goal we set for every property is to rank your property on the top pages of the major booking platforms (e.g. Airbnb, Booking.com, HomeAway, Expedia). Our Listing Managers collaborate closely with our Pricing Analysts to continuously adjust booking settings on each platform (e.g. Airbnb, Booking.com HomeAway, Expedia) and get the perfect mix of reservations throughout the year. Each booking platform has strengths and weaknesses which need to be built on or taken into consideration. Leveraging the strengths while overcoming the weaknesses is what makes a listing perform at its maximum potential.

Price Optimization

We'll come up with and execute a dynamic pricing strategy for your property that allows you to get the most out of your place. A strong approach to pricing leverages historical data and real-time information on local events, hotel room availability, flight data, conference schedules, and of course the short-term rental market. Our Pricing Analysts adjust prices each day as new data comes in to ensure you sell at the highest rates possible. Many of our clients are pleasantly surprised at how much they are making and we believe our price optimization offering is one of the biggest reasons for their success.

Guest Screening

Effectively screening every person who enquires about staying in your property will result in higher quality guests. In the onboarding phase, we'll learn more about your preferences for guest screening and our Listing Managers will use the settings on each platform to increase the likelihood of getting bookings from your ideal guest. The number one priority is ensuring everyone who stays takes great care of your place and respects the neighborhood as if it were their own. Our guest experience team is trained to politely ask guests more questions about the reason for their stay and assist them with the ID verification process specific to the booking platform they are reserving through. Good guests are generally very understanding of the screening and ID verification process and we always let them know we appreciate it.

Monthly Reporting

Transparency is a big reason why so many of our clients have chosen to tell their friends and family about us. You should always feel like you have a good grasp of what's going on with your property and what specifically we're doing to strive for better performance. We've found providing personalized monthly updates on your property's performance, new things happening in the market, and projects we're working on to continuously improve our service is a great way to strengthen our relationship with you. It's normal to have questions and our host experience representatives are always available to chat with you about anything.

Check-In / Check-Out

Providing guests with a seamless check-in / check-out experience starts from the moment a guest inquires about your place. Learning more about their travel plans, providing clear directions, and adapting to their schedule are central to a smooth arrival. Our goal with every guest is to make them feel as though we will do everything we can to accommodate them. Guests love feeling like they can always ask a question and get a quick response, especially in time-sensitive situations such as when they are about to get on a plane. Our global and local team members are always available to ensure check-in / check-out goes well.

Professional Cleaning

To satisfy top guests, a property needs to have a professional housekeeping team that is focused on perfecting the turnover process. Getting top reviews on each platform requires housekeeping staff to have great attention to detail and to understand it's about more than just having a spotless place. We train our entire team to view a place from the perspective of a guest who has high expectations. Every housekeeper knows to perform checks for damages, ensure replenishes are well stocked, and do an inventory count to make sure essential household items and backup sheets and towels are available for the guest. Sometimes people miss things, that's why our in-unit inspectors are there to double-check that everything is in good order and the place is ready for guests.

Maintenance Support

Things happen, it's life. We can't always control if something breaks down or stops working. What we can control is the response time and how we go about bringing a timely solution. Guests who pay high nightly rates expect hotel-level service and a maintenance team that's available even at odd hours is essential to providing that. Our handymen and women as well as our carefully selected network of local specialists are all trained on the guest experience and are committed to making sure everything in your property is in working order. Some clients want us to coordinate with their own maintenance contacts when issues come up and we are happy to accommodate this request.

Guest Experience

When guests book homestyle accommodations, what they're truly looking for is a more authentic and unique experience that offers them a different perspective and gives them a place to call home. We know that by always going the extra step for your guests they'll reward your listing with perfect reviews across all categories. Our goal with every client is to position their property to attract guests who are willing to pay more to assure themselves of a perfect experience. That's why we consistently provide a level of service that enables your listing on each platform to be a top performer. Whether it's our 24/7 support team responding quickly to guest messages or our always-available staff, our team is here to take care of your guests.

What you can expect!